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JPS has a long history of serving the community with outstanding health care and informing people about its activities and services including specific information related to health care.

Our quality reports are provided here so you can make informed health care decisions. National organizations have endorsed certain quality indicators and safe practices. All the indicators or safe practices have extensive research to support their use and are defined so that all hospitals can use the same method for calculating the statistics. On this site, you will find detailed information that will help you take better care of yourself and your family.

Quality Report

Defining Quality
Read about the criteria used to measure quality in health care

Patient Satisfaction
Find out how our patients rate us

Quality Department Staff


John Haynes, III, MD
Chief Medical Officer

Elizabeth Carter, MD
Medical Director for Quality

Kristin Jenkins, JD
Senior Vice President/Administrator,
JPS Diagnostic & Surgery Hospital of Arlington

Ruth Blackwell
Executive Director, Quality Services Department

Scott Norville, MD
Medical Director of Systems Performance Improvement